These are our most frequently asked questions. If your question is not answered here, please feel free to reach out to us at membership@peaklandpool.com
How do I log into Member Splash?
To login to Member Splash, click the “Login” link above or go here.
If you do not know your username, click on the link at the bottom of the login box to retrieve/reset your username and/or password.
How do I add a photo to Member Splash?
Photos are required to allow our guard staff to identify our members as they check in. To add a photo to your account log in and then click the ellipses next to each member. Click on “Add Photo” and follow the prompt to upload or take a photo with your device camera.
If you’re unable to add a photo, our guard staff can take a photo when you check in at the front desk!
What happens if I lost my stock certificate?
If you are looking to sell your stock but it has been lost, please notify us.
If you do not intend to sell right away, please notify us and someone will be in touch about next steps!
You can email us at finance@peaklandpool.com.
I want to sell my stock, what do I do?
We would be sad to no longer have you at the pool, but understand life happens. If you are wanting to sell your stock you will need to do is send an email stating your desire to sell your stock and no longer wish to be a member + mail in your stock certificate to the following addresses:
Email: finance@peaklandpool.com
Mail:
Peakland Pool
P.O. Box 3101
Lynchburg, VA 24503
This will not ensure the immediate sale of your stock, but will have you added to our sale list. Stocks are sold in order based off the send or postmarked date for $650. Once a buyer has been found, you will be notified of the sale. Once the stock has sold you will no longer have membership to Peakland Pool or be responsible for annual dues.
I have a buyer for my stock, can I sell it directly to them?
The short answer is yes, provided the appropriate steps are followed:
- The prospective member still needs to fill out the application, submit the application and pay the application fee. The prospective member should note on their application who they are purchasing the stock from in the appropriate field.
- The application will still be processed and go through the approval process.
- The original stockholder will mail in your stock certificate to: Peakland Pool, P.O. Box 3101, Lynchburg, VA 24503
- Once the new member application is approved, the sale of the stock may be completed privately and the new member should pay the original stock holder the agreed purchase price.
- Notify the membership committee (membership@peaklandpool.com) and the stock will then be transferred from the original stockholder to the new member in the books.
The new member will now pay the annual dues starting from that date forward. If you are purchasing the stock after the season has begun, the annual dues will be prorated based on the agreed upon start date. If the original stock member already paid for that year’s dues, the club will reimburse the original member based on the prorated rate and invoice the new member for the remainder of the annual dues. Guest passes can not be transferred in the sale of the stock since new members will receive 10 guest passes.
How do I update my Emergency Contacts?
Emergency Contacts are important so that our lifeguards and pool manager know who to call in the event of an emergency. This could be for a child or adult emergency, so it’s important that everyone have an emergency contact listed.
To update yours, simply login to Member Splash and scroll down to the bottom left of the page and you’ll see your current Emergency Contact information displayed there. Click the three dots to add/update that contact info and you’re all done!
Am I allowed to bring food and drinks to the pool?
Yes! You are welcome to bring snacks, food, and drinks. The only thing we ask is that you do not bring glass containers. If you do not want to bring anything from home, we do have a snack shack where food and drinks can be purchased.
Why do I need to add a birthday?
In your membership portal you may notice a message stating a birthday is required. This is a platform data requirement for our membership management platform. To add this information, click on the ellipses next to each member and then choose “Edit.” You will then be presented with the details of each member, where you can update their birthdate. See below for screenshots:
Do you still have tennis courts?
The tennis courts and land were sold in December 2021. This decision was not taken lightly and was made after a majority vote took place amongst the stockholders. Significant and costly updates were needed after years of use and storm damage. After a lengthy process of exploring all of the options, the board and a significant majority of the members decided it would be best to sell the asset.
What is the guest policy?
Members are allowed to bring up to 5 guests per a day. The member must identify the guests and pay the guest fee per guest ($5 per guest) or use a guest pass.
Guest Fees are waived for the following circumstances:
- guest is under the age of 2
- guest lives more than 50 miles outside of Lynchburg
If you would like to bring more guests then you must apply to host a party and fill out the appropriate paperwork a week prior to the party.
How do I pay my dues?
In your membership portal (available here) if you have an unpaid balance, you will have a red banner across the top of your portal. You can click on the “Payments” link on the top menu, then “Make a Payment” and follow the wizard to pay your balance that is due. Please note that CC fees are added to the purchase but are not paid to Peakland Pool – they go directly to the CC processing company, and are industry standard. We hope to be able to offer ACH in the future!
What is available for purchase at the snack shack?
We have a range of food items from made to order meals and apps to snacks and bottled/canned drinks available for purchase. We do not sell alcoholic beverages, but you are welcome to bring them from home as long as they are not in a glass bottle.
I have a complaint or concern I would like to bring up to the Board of Directors. Who should I contact?
Please contact the Board President at President@PeaklandPool.com
How can I join the Board of Directors?
If you are interested in joining the board, please contact the Board President at President@PeaklandPool.com
How do I join Peakland Pool?
The first step is to start an application, by filling out this form. You’ll receive an email with our full membership application after you have paid the Application Fee ($25).
If there are available memberships, our membership committee will review your application and once it has been approved by our Board of Directors, you’ll get an email with instructions on how to pay your dues so that you can begin enjoying the pool!
Our Board and membership committee are made up of volunteers, so please allow up to two weeks for processing. We strive to process applications as quickly as possible, but if your application is delayed, please feel free to reach out to membership@peaklandpool.com for an update!
Can I buy stock directly from a member?
Yes! Members can sell their shares directly, but we recommend filling out a membership application first. On the application, please note that you are purchasing stock from a member and note that member’s name.
Once your application is approved, you’ll receive an email letting you know that you can complete the transaction and how to pay your dues in our membership portal. Once your dues are paid, the member you are purchasing stock from will no longer have access to the pool or amenities.
Are you hiring?
You can find information about any openings we have for employment here.